About Us

The Human-First Path to AI-Powered Contact Center Transformation.

Integral Technologies, LLC (InTech) is a premier professional services firm dedicated to optimizing the Total Experience (TX) (Customer Experience and Employee Experience) within the contact center environment. We empower global enterprises to deliver frictionless customer journeys and boost employee productivity.

We are the trusted strategic partner that effectively bridges the gap between complex legacy systems (especially Avaya) and the promise of intelligent, scalable, and secure AI-driven platforms. Our goal is to deliver a proven, rapid 10-11 month ROI for our clients.

Our Strategic Pillars

The InTech Difference: Proven Success Through Four Core Pillars

Integral Technologies’ service delivery is defined by a comprehensive, four-phased engagement model, which leverages the unparalleled, collective experience of our expert team to ensure transparent and predictable outcomes.

Pillar	Collective Expertise	Key Expertise & Goal
*Consulting*	Over 150 years	Focus: Contact Center Business Consulting and Technical Solution Consulting. Goal: To bridge the gap between strategic business goals and the implementation of tailored, AI-powered technology strategies.
Governance	Over 300 years	Focus: Project Management, Risk Management, and Business Alignment. Goal: To ensure precise oversight, accountability, and clear alignment with your business outcomes.
Execution	Over 300 years	Focus: Technical Implementation, Systems Integration, and AI/IVA Automation. Goal: To seamlessly and expertly integrate advanced and legacy technologies into a functional ecosystem.
Success	Over 350 years	Focus: Customer Success, Client Engagement, Training, and Technical Support. Goal: To maximize client value, ensure long-term adoption, and foster sustainable growth.

The Technology We Master

Expertise at the Intersection of AI and Enterprise Communications

Our unique position allows us to tackle the industry’s most complex challenges, providing services across three integrated domains:

AI Transformation: Designing and deploying Intelligent Virtual Agents (IVAs), conversational AI, and agent assist tools to drive automation and personalization.
Legacy Modernization & Avaya Mastery: Unparalleled expertise in Avaya Contact Center systems. We specialize in strategic planning for Avaya Cloud Deployment, Omnichannel Orchestration, and critical SIP modernization to maximize existing infrastructure while future-proofing your systems.
iPaaS & Ecosystem Integration: Delivering robust, iPaaS-like third-party integration between your contact center platform and essential business applications (CRM, WFM, ERP) for a unified data view.
Telephony Security & Governance: Implementing stringent Security Compliance and governance models across all voice and digital channels, ensuring system resilience and data integrity.

Leadership & Next Steps

Integral Technologies is guided by a team of industry veterans whose collective vision has shaped our commitment to service excellence and technological foresight.

David McGlynn, Principal Consultant & Founder

Mr. McGlynn established the firm with the entrepreneurial vision of applying decades of technical leadership to solve the industry’s most complex CX/EX challenges. His focus on Innovation, Customer-Centric Solutions, and Strategic Growth defines our firm’s bedrock capabilities.

What Our Clients Say

Testimonial Source	Key Endorsement
Senior Executive in Strategy & Operations	“His exceptional technical expertise and vision… His proficiency in cloud architecture was pivotal to the project’s success, ensuring ambitious goals were met.”
Leader in Managed Services	“David’s attention to detail and expertise as a Solution Architect set him apart… consistently delivering outstanding results that contributed significantly to customer satisfaction.”
Service Delivery Director	“David’s strengths in technical expertise and leadership were evident… He was consistently proactive, responsive, and committed to joint success.”

iNTEGRAL tECHNOLOGIES